Communications and Engagement for Municipalities and Government
Public engagement, strategic communications and fractional communications support for municipalities, counties and public agencies across Alberta and British Columbia.
Communication is part of how public work gets delivered
Policy changes, infrastructure projects and new programs all reach residents through what the organization says about them and when. reVerb plans that communication alongside the work itself, so residents have accurate information before decisions are made and while changes roll out.
Our approach puts transparency and accessibility first and gives communities what they need to take part in decisions that affect them.
We help municipalities and public agencies communicate early, before an issue takes hold.
Where public organizations bring reVerb in
Each of these is a point where we plan, write, facilitate or advise alongside municipal and agency teams.
Media and public scrutiny
Council decisions and public programs draw questions from media and residents. We prepare spokespeople and messages before the questions arrive.
Many stakeholders, one message
Departments, elected officials, Indigenous partners, businesses and residents each need information in a different form. We build the stakeholder map and the message framework that keeps them consistent.
Gaps in your team
A vacancy, a leave or a special project can leave communications work without an owner. reVerb adds fractional communications support alongside your staff until the gap closes.
Engagement residents trust
Consultation works when residents can see their input in the outcome. We design two-way engagement and report back on what we heard.
Emergencies and service disruptions
Wildfire, severe weather and service outages call for fast, coordinated updates. We build the protocols ahead of time and support the team when an event starts.
Accessibility and records
Public communications need to meet accessibility standards and privacy requirements, and engagement needs a record that holds up to review.
Engagement, communications and creative support
Services for municipalities, counties, provincial agencies and crown corporations.
Public consultation and engagement
Consultation planned to the IAP2 Spectrum of Public Participation, with documentation that meets regulatory requirements.
- Consultation planning and delivery
- Citizen working groups
- Virtual and in-person sessions
- Feedback synthesis and reporting
- Regulatory documentation
Strategic communications planning
A clear narrative that connects technical detail to public benefit, with messages that hold across departments and timelines.
- Communications strategy and implementation
- Key message development
- Cross-departmental alignment
- Media relations protocols
- Crisis communication planning
Infrastructure project communications
Support for LRT, transit, roads, utilities and facilities, including projects funded by more than one order of government.
- Construction disruption communications
- Project notification systems
- Multi-party coordination
- Compliance documentation
- Community relations programs
Indigenous engagement
Relationship-based engagement with Indigenous communities and nations, planned with care for protocol and timelines.
- Engagement and consultation planning
- Consultation protocols
- Reconciliation action planning
- Relationship-based engagement
- Cultural competency training
Policy and program communications
Clear public communications for policy changes, program launches and service changes, so residents know what is changing and why.
- Policy rollout communications
- Program launch campaigns
- Public education
- Service change notices
- Plain-language editing
Crisis communications and issues management
Response protocols for emergencies, service disruptions and contested decisions, with 24/7 rapid response support.
- Crisis planning and protocols
- 24/7 rapid response support
- Spokesperson and council media training
- Issues monitoring and sentiment tracking
- Reputation management
Supplement your municipal communications team
reVerb provides fractional communications support for municipalities, counties and public agencies, working alongside your communications staff. Teams bring us in when a position is vacant, a staff member is on leave, workload has outgrown the team or a special project needs dedicated capacity.
We work as part of your team, in your voice and to your approval process, from a single month to ongoing support. Work starts after a discovery call.
Explore fractional support →- Support during a vacancy or leave
- Council reports, briefing notes and presentations
- Public notices, newsletters and web updates
- Social content and graphics
- Engagement planning and what-we-heard reporting
- Dedicated capacity for a special project
- Scope that changes as your needs change
Design and visual communications for government
Design support that follows your brand guidelines and is built to accessibility standards.
Report design and layout
Annual reports, strategic plans and policy documents designed to meet WCAG 2.1 AA.
Infographics and data visualization
Budgets, program outcomes and project data turned into graphics residents can follow.
Public education materials
Brochures, fact sheets, posters and signage for community programs and services.
Presentation design
Council presentations, public meeting boards and stakeholder briefings in your visual identity.
Social media graphics
Graphics and short-form content sized for each channel your organization uses.
Photography and video
Documentation of projects, events and programs that builds your visual library. See our photography services.
"reVerb was my trusted advisor and communications partner on the Valley Line LRT program for over a decade. Each and every day, reVerb showed up with expertise, creativity, business acumen and a passion for project success. reVerb always had the client's best interests in mind when navigating the complex world of public communication, marketing and stakeholder engagement."
Government sector experience
Many on our team have worked in government. We plan around council cycles, public accountability and the procurement rules our clients work within.
Who we work with
- Cities, towns and villages
- Counties and municipal districts
- Provincial agencies and crown corporations
- Federal departments and programs
- Public utilities and commissions
- Indigenous governments and nations
Project and initiative types
- LRT and transit
- Roads, highways and bridges
- Water and environmental infrastructure
- Health facilities
- Schools and campuses
- Policy changes and program launches
- Emergency and crisis response
Our approach
- Team members with government experience
- Work planned around council and budget cycles
- Familiarity with access to information and privacy requirements
- Knowledge of public procurement
- Scope sized to public sector budgets
Reading for municipal teams
Working with reVerb as a public organization
Can a municipality work with reVerb without issuing a full RFP?
Fractional communications support and scoped work such as communications audits and media training can be quoted directly after a discovery call. Your procurement policy determines which route applies to your organization.
Can reVerb cover a vacancy, a leave or a special project?
Yes. reVerb provides fractional communications support alongside your team when a position is vacant, a staff member is on leave or a special project needs dedicated capacity. We cover council materials, public notices, newsletters, social content, engagement and media work, and the arrangement ends when the gap closes.
Does reVerb work with smaller municipalities and counties?
Yes. reVerb works with cities, towns, counties and municipal districts, and scopes each engagement to the size of the team and the project.
Can reVerb support council and administration during a contested decision?
Yes. We plan the public engagement, prepare council and administration for questions, train spokespeople and document what we heard so council has a clear record to decide from. For data centre proposals, see data centre consultation for municipalities.
Where does reVerb work?
reVerb is based in Edmonton and works across Alberta, including southern Alberta, and in British Columbia.
Public service. We help you keep public trust.
Tell us about the project, policy or program in front of you. Every engagement starts with a discovery call so the plan fits your team, your council and your timeline.
Some of our CLIENTS
