Case Study: What We Heard Report: Accelerated Roadwork Program - VLW
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What We Heard Report: Accelerated Roadwork Program
A season of public feedback on the Valley Line West LRT, turned into a transparent record of what was heard and how it was acted on.
- Project
- Valley Line West LRT
- Project Owner
- City of Edmonton
- Prime Consultant
- AECOM
- Date
- 2026
What We Heard Reports summarize public feedback and its impact on decision-making.
They support transparency and public trust, even in non-traditional engagement settings.
An Accelerated Roadwork Program
In 2025, Edmonton's City Council accepted a proposal to allow an accelerated roadwork program to be implemented as part of the Valley Line West LRT construction project.
A series of intersections were fully or partially closed, resulting in more concentrated impacts over a shorter time frame than the initial phased approach.
No public engagement took place before the decision. With impacts felt across multiple communities, the project had a responsibility to show how feedback was heard and acted on.
Choosing the Right Format
In early 2026, project leadership proposed hosting community meetings to gather feedback on the 2025 accelerated roadwork program and meet the project's public transparency requirements.
Townhalls can attract highly vocal participants and may not reflect the broader public experience. reVerb identified that the format could put the City in a reactive position without producing insights it could use.
reVerb recommended a comprehensive What We Heard report grounded in feedback already collected throughout the construction season.
What the Report Drew On
Our team reviewed and analyzed the data captured during the 2025 accelerated roadwork program and codified it into themes reflecting feedback on the program. The themes were paired with quantitative insights from the City's Insight Survey.
- 100+Construction-related inquiries
- 42Business outreach sessions
- 80+Businesses and institutions engaged
- 3,481Edmontonians gave feedback following the workCity of Edmonton Insight Survey
Also included: presentations to community leagues and in-person interactions at public events.
Read the What We Heard Report
The Results
A Representative Picture
The report gave the City a more representative understanding of public sentiment, drawn from a full construction season of feedback.
Feedback Linked to Action
It outlines what was heard and the issues faced by multiple audiences. It also shows how feedback informed real-time responses during construction and supported ongoing decision-making.
Input for Future Planning
The findings give the City insights it can use in future construction planning and communications.
A Public Record
The report was distributed to the project's newsletter subscribers and lives as a record on the project webpage.
Need a What We Heard Report?
Talk to reVerb about What We Heard reporting for your project.
